evojili Privacy Policy – How Your Personal Data Is Handled

When you register an account on evojili, we collect the personal details you submit during the sign-up process, including your full name, date of birth, email address, mobile number, and preferred payment details. This information is required to verify your identity, confirm that you meet the minimum age requirement of 21 years, and set up your account correctly on our Philippines platform. We may also collect additional documents — such as a government-issued ID — when you request a withdrawal or when our compliance team needs to complete a Know Your Customer (KYC) check. Any information you provide when contacting our support team, submitting a complaint, or participating in a promotion is also retained so we can respond to your enquiry and keep a record of the interaction. You are responsible for ensuring that all information you provide to us is accurate and up to date; if your details change, please update your account profile or contact support promptly. Providing false or misleading information during registration or verification is a breach of our Terms and Conditions and may result in account suspension.

When you access the evojili platform through your mobile browser or any other device, we automatically collect certain technical data about your session. This includes your IP address, device type, operating system, browser version, the pages you visit within the platform, the time and duration of your sessions, and the features you interact with. We use this data to maintain the security and stability of the platform, to detect unusual or potentially fraudulent activity, and to improve the overall experience for members across the Philippines. We may also use cookies and similar tracking technologies to remember your preferences, keep your session active while you are logged in, and analyse how members navigate the platform so we can make informed improvements. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of some platform features. We do not use tracking technologies to serve third-party advertising or to share your browsing behaviour with external marketing networks.

To process deposits and withdrawals in Philippine pesos (PHP), we collect transaction-related information including the payment method used, transaction amounts, timestamps, and reference numbers provided by your payment provider such as GCash or Maya. We do not store full card numbers or complete payment credentials on our servers; payment processing is handled through secure, encrypted channels in compliance with applicable financial security standards. Transaction records are retained for the period required by Philippine financial regulations and our internal compliance obligations, and may be reviewed by our team in the event of a dispute, chargeback, or fraud investigation. If a transaction is flagged as suspicious, we may temporarily hold the associated funds and request additional verification documents before processing the transaction. All payment data is treated with the highest level of confidentiality and is accessible only to authorised personnel who require it to perform their duties.

evojili does not sell, rent, or trade your personal information to third parties for marketing or commercial purposes. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification services, and technical infrastructure providers — but only to the extent necessary for them to perform their contracted services, and always under strict confidentiality agreements. We may also disclose your information to Philippine regulatory authorities, law enforcement agencies, or other government bodies when required to do so by applicable law, a court order, or a legitimate regulatory request. In the event that evojili undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity as part of that process, and you will be notified of any material change to how your data is handled. We require all third parties who receive your data to maintain appropriate security standards and to use it only for the specific purpose for which it was shared.

We retain your personal data for as long as your account remains active and for a reasonable period thereafter, in accordance with our legal and regulatory obligations under Philippine law. Account records, transaction histories, and identity verification documents are typically retained for a minimum of five years following account closure to satisfy anti-money laundering and financial compliance requirements. Data collected for the purpose of resolving a dispute or legal claim will be retained until that matter is fully resolved and any applicable appeal period has expired. Once the retention period for a particular category of data has elapsed, we securely delete or anonymise that data so it can no longer be linked to you as an individual. If you request account closure, we will begin the data retention countdown from the date your account is formally closed, and we will confirm the expected deletion timeline upon request.

As a member based in the Philippines, you have rights over your personal data under applicable data protection legislation. You may request access to the personal information we hold about you, ask us to correct any inaccurate or incomplete data, and in certain circumstances request that we delete data that is no longer necessary for the purposes for which it was collected. You also have the right to object to specific types of processing, to request that we restrict how we use your data while a complaint is being investigated, and to receive a copy of your data in a portable format where technically feasible. To exercise any of these rights, please contact our support team using the details provided on this page; we will respond to your request within a reasonable timeframe and in accordance with our legal obligations. Please note that some requests may be subject to limitations where retaining or processing your data is required by law or is necessary to protect the legitimate interests of evojili or other members.

We implement industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include encrypted data transmission using TLS protocols, access controls that limit data visibility to authorised personnel only, regular security assessments of our platform infrastructure, and secure storage practices for sensitive documents such as identity verification files. Our support and operations teams are trained in data handling best practices and are bound by confidentiality obligations. While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security; if you suspect that your account has been compromised, please contact our support team immediately so we can take appropriate action. We will notify affected members and relevant authorities in the event of a data breach that poses a significant risk to your rights or interests, in accordance with applicable Philippine notification requirements.

We may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable Philippine regulations. When we make material changes, we will notify registered members through the platform or via the contact details associated with their account, and the updated policy will be published on this page with a revised effective date. We encourage you to review this page periodically so you remain informed about how your personal information is being handled. Your continued use of the evojili platform after any update takes effect constitutes your acceptance of the revised Privacy Policy. If you have questions about this policy or wish to exercise your data rights, please visit our FAQ page or contact our support team directly at [email protected].